Any Nook users out there??

As I am sitting here, believing myself to be so tech savvy, I am arguing with my PC.  I LOVE my Nook - it keeps my pages, allows me to have to bring my textbook back and forth from work.  In theory - I can read any of my books on my e-library on my phone, PC or Nook.  So no matter where I am, there is something to keep my attention.  Sounds good - I love toys - was so sad when I have to give up my grade program that allowed me to sync it with my PDA, have gone through several generations of i-Pods.  I love gadgets.  The tech department at school loves me - I will pilot anything.  When there was no money for a SmartBoard - I made one, literally - out of duct tape, PVC pipe, magnets, a Wii  Mote and Bluetooth dongle.  So when I cannot get something that seems to be a no brainer, it bugs the Begeezers out of me.  It should  be as simple as downloading the software and logging in, right??  NO!

I put it off until I had time, I have time and cannot get it to play nicely - with my phone or laptop.  There are 3 titles (free classics) that appear - none of my purchases  or "real downloads".  I have searched their help section, posted on the FB Nook discussion tab, called them - only to have them tell me to, "Come on in!"  I laughed at the poor clerk.  They couldn't figure out what was so funny.  I asked if there was anyone who could work with me on the phone - No, I must come for customer service.  So...does babysitting come with this customer service? Now she laughed, of course not, why would it.  Ummm, because I have 4 kids - 2 of whom will demand my complete and undivided attention while I am trying to troubleshoot this lovely program.  Her response - "Just leave them with their father!"  Well - duh, why didn't I think of that!!  Oh yeah - "BECAUSE HE IS WORKING A 48 HOUR SHIFT AT THE FIREHOUSE!!" my mind screamed.  In this day and age, how do you presume there is a father, or that he is available.  If he were in Afghanistan would you feel bad??  Anyway, I smile at the phone and tell her politely that he has to work until Friday.  Her response - "Then I guess we'll see you then."  No think I might have to bug my dad to take the Muppets for me, so I can fix this tonight AND speak with the Customer Service manager.  The selling point for the Nook was the personalized service - this was not service at all, much less personalized.

So, in the mean time.  If anyone is a Nook user and has a suggestion, toss them my way.  I have installed and uninstalled the software, restarted the program, asked it to play nicely - all to no avail.  Let me know what your thoughts are.